Never Let a Missed Call Become a Lost Customer

You’re on a roof, under a sink or with a client, and the phone rings. With missed-call text-back, the caller gets an automatic text right away, so the conversation keeps going. Website leads get an instant text reply too. Replies land in one inbox on our platform.

Why missed calls matter

A lot of people who call a local business and don’t get an answer simply call the next name on the list. Many won’t leave a voicemail. A quick text changes that. It tells the caller you saw the call, gives them an easy way to say what they need, and holds their attention until you can follow up.

It works the same way for your website. When someone fills out a form at 9pm, they get an instant text reply instead of silence until the next morning.

How it works

When a call to your business number goes unanswered, our platform sends a short, friendly text to the caller. We write the message with you so it sounds like your business. If the caller replies, the thread shows up in your inbox with the rest of your calls, texts, web chat and social messages. You reply from your phone when you’re free. Our guide on how missed-call text-back works includes a sample message.

The texting is two-way, so you can carry on the conversation, send a quote link or book the job without switching apps.

Common problems we solve

“I can’t answer while I’m working.” You don’t have to. The text goes out on its own.

“People don’t leave voicemails.” Many callers would rather text. Now they can.

“Web leads go cold overnight.” Instant replies keep them warm until you call back.

Comparing options? Read missed-call text-back vs voicemail vs an answering service.

Pricing

Missed-call text-back is included in the Spotlight System for $249 per month, with no long-term contract. That price also covers your website, review requests, referral campaigns, on-site SEO and one inbox with a business phone number.